Quick summary

We respect your privacy. We only collect the information we need to provide our services — such as house clearance, home staging and garden work — and to make your experience with us better. Some cookies are essential to keep our site working; others (like analytics or marketing) are optional and only set if you agree. You’re always in control: you can manage your cookie choices, update your details, or ask us to delete your information at any time.

The Detail

Who we are

We are The Home Shapers, a business helping people with making homes market ready for sale or letting. We offer services including advice, decluttering, clearing, cleaning, styling, staging and gardening. You can reach us at:

• Address: Based in central Surrey and covering the whole county and surrounding areas.

• Email: hello@thehomeshapers.co.uk

• Phone: 07788 335805

We are the “data controller” — meaning we decide how your information is used.

The information we collect

Depending on how you use our services, we may collect:

• Your contact details (name, email, phone number, address).

• Property details (the address where we’re working, any access instructions).

• Payment details (when you pay us).

• Photos you send us (for quotes or staging ideas).

• Records of our conversations (emails, calls, messages).

• Website browsing info (IP address, pages visited, via cookies).

How we use your information

We use your details to:

• Provide the service you’ve asked for (e.g. a clearance, staging project or garden work).

• Send you quotes and invoices.

• Keep things running smoothly behind the scenes (accounts, bookings, customer service).

• Improve our website and services.

• Send you updates or offers — but only if you’ve agreed.

Our legal reasons (the “lawful bases”) include:

• Contract: we need it to do the job you’ve asked for.

• Legitimate interests: to keep things secure and improve our service.

• Consent: for optional cookies or marketing.

• Legal obligation: where the law requires (e.g. tax records).

Sharing your information

We don’t sell your data. We may share it with:

• Trusted partners who help us deliver services (e.g. payment providers, suppliers, subcontractors).

• Regulators or authorities if we have to by law.

All partners must handle your data carefully and securely.

How long we keep it

• Enquiries and quotes: up to 2 years.

• Payment/financial records: 6 years (for HMRC).

• Marketing consents: until you unsubscribe.

After that, we securely delete or anonymise it.

Cookies

Our website uses cookies:

• Essential cookies keep the site working (e.g. security, remembering cookie choices).

• Analytics cookies help us see how the site is used (with your consent).

• Marketing cookies allow us (or trusted partners) to show relevant adverts (with your consent).

You can change your cookie choices at any time via the banner or settings.

Your rights

You have the right to:

• Ask what data we hold about you.

• Correct anything that’s wrong.

• Ask us to delete your details (in certain situations).

• Object to how we use your data.

• Take your data elsewhere (data portability).

• Withdraw your consent at any time.

If you’d like to exercise your rights, just contact us. If you’re unhappy with how we’ve handled things, you can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Children

Our services are for adults — we don’t knowingly collect data from under-16s.

Security

We take steps to protect your data (secure systems, restricted access, encryption where appropriate). No online system is 100% secure, but we do everything we reasonably can to keep your data safe.

Changes to this policy

If we update this policy, we’ll post the new version here with the date.

In short: We only use your data to provide a good service, keep in touch if you’ve asked us to, and improve how we work. You are always in control.

Cookies we use